SaaS Agreement
Please read these Terms and Conditions carefully. This is a binding contract between OKRA TECH FZCO and subscribers of Okrabook.
This AGREEMENT is entered into as of the EFFECTIVE DATE by and between OKRA TECH FZCO trading as OKRABOOK (“Supplier” “We”, “Our” or “Us”), a company formed under the laws of United Arab Emirates, and a business or individual (“Subscriber”, “You” or “Your”), collectively referred hereinafter as the parties (each a “party”). The Supplier provides its Services to Subscribers through its website located at https://okrabook.com (the “User Website”), whose use is subject to these Terms.
By accessing or using all or any part of the Okrabook services or Site, or by completing any registration process via the User Website, you are accepting the Terms of the Okrabook Software as a service (saas) Agreement (“Agreement”). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these Terms and Conditions, in which case the terms “you” or “your” shall refer to such entity and its affiliates.
1Definitions and interpretations
"Account" means an account enabling a person to access and use the User Website, including both administrator accounts and user accounts;
"Agreement" means this agreement including any Schedules, and any amendments to this Agreement from time to time;
"Business Day" means any weekday other than a bank or public holiday in United Arab Emirates;
"Business Hours" means the hours of 09:00 to 17:00 GST on a Business Day;
"Subscription Fees" means the subscription fees payable by the Subscriber to the Supplier for the Services either monthly, quarterly or annually as set out in clause 9;
"Subscriber Confidential Information" means any information disclosed by or on behalf of the Subscriber to the Supplier at any time before the termination of this Agreement that should have been reasonably understood to be confidential;
"Subscriber Data" means all data, works and materials uploaded to or stored on the User Website by the Subscriber.
2Term
This Agreement shall come into force from the Effective Date and will remain in force unless terminated in accordance with the provisions of this contract.
3User Website License & Restrictions
The Supplier hereby grants to the Subscriber a worldwide, non-exclusive license to use the User Website by means of a Supported Web Browser for the internal business purposes of the Subscriber during the Term.
Prohibitions:
- The Subscriber must not sub-license its right to access and use the User Website;
- The Subscriber must not permit any unauthorized person to access or use the User Website;
- The Subscriber must not conduct or request any load testing or penetration testing without the prior written consent of the Supplier;
- The Subscriber must not use the User Website in any way that is unlawful, illegal, fraudulent or harmful.
4Maintenance Services
The Supplier shall provide the Maintenance Services to the Subscriber during the Term with reasonable skill and care. The Supplier shall where practicable give to the Subscriber at least 5 Business Days' prior written notice of scheduled Maintenance Services likely to affect availability.
5Support Services
The Supplier shall provide default Support Services to the Subscriber. Support covers technical help and bug troubleshooting through our support email and designated client channels, responding promptly to all valid assistance queries.
6Subscriber Data & Backups
The Subscriber retains all ownership and rights to Subscriber Data. The Subscriber warrants that its data will not infringe any third-party intellectual property rights.
The Supplier shall create a back-up copy of the Subscriber Data at least weekly, retaining each backup for a minimum of 30 days to facilitate platform restorations upon your written request.
7Mobile App Usage
Any usage of the Okrabook mobile application obtained via the official Google Play Store or Apple App Store is strictly subject to the terms and constraints of this overall Agreement.
8No Intellectual Property Assignment
Nothing in this Agreement operates to transfer or assign any Intellectual Property Rights of either party. All original designs, software code, databases, and platform architectures remain sole property of the Supplier.
9Charges, Payments & Renewals
Okrabook offers free subscription layers and premium plans. You agree to pay all applicable subscription charges specified on the Okrabook Pricing page. Subscription fees are charged automatically on chosen recurring billing cycles.
All system purchases are final and non-refundable. The Subscriber must pay invoice charges within the 15-day payment period or face potential service suspension.
10Supplier's Confidentiality Obligations
The Supplier shall keep all Subscriber Confidential Information strictly confidential, protecting it with identical security measures utilized for its own critical assets. These obligations survive indefinitely following termination of this dynamic contract.
11Data Protection
Both parties agree to handle and process Personal Data in compliance with UAE Data Protection Legislation. We take state-of-the-art organizational and technical measures to shield data against unlawful deletion, loss, or intrusion.
12Warranty Limitations
The Subscriber acknowledges that complex software is never entirely free of minor defects, bugs, or security vulnerabilities. Okrabook does not guarantee absolute continuous uptime, or offer legal/financial/taxation advisory within the services.
13Limitations and Exclusions of Liability
To the maximum extent permitted by UAE law, We exclude all implied warranties and are not liable for any lost profits, reputational harm, or special/indirect damages. Our maximum liability to any user under any incident remains limited to the total fees paid by you in the preceding 12 months, or USD 120 (whichever value is greater).
14Force Majeure Events
Contractual obligations (excluding pay balances) are suspended for the duration of external unforeseen forces, such as severe weather, power grids collapse, or general internet infrastructure breakdown.
15Termination
Either party may terminate this Agreement by issuing at least 30 days' advance written notice. Immediate terminations apply in cases of severe unrectified breach, bankruptcy, or business dissolution.
16Effects of Termination
Upon termination, all licenses are revoked immediately. The Subscriber remains liable for pay dues accrued prior to termination dates.
17Notices & Contact Details
All notices to be given or information supplied by either Party to the other pursuant to the provisions of this Contract shall be delivered by hand, email, or registered mail.
The Supplier's contact details for notices are as follows:
Email: [email protected]
Address: DTEC, Silicon Oasis, Dubai, United Arab Emirates
18General Clauses
This Agreement is governed by and construed in accordance with the laws of the United Arab Emirates. The courts of the United Arab Emirates hold exclusive jurisdiction over any disputable matter connected with this contract.
If any clause is found void or unenforceable, other clauses will remain in full force and effect.
19Interpretation
Headings used are purely for reading comfort and do not alter the contractual interpretations of this contract.