Let's stay connected
Have questions about billing, integrations, custom features, or general platform operations? Drop us a prompt or get in touch via email.
What happens next
Your message goes to the same team that runs onboarding, so you are not passed between departments. Tell us what you run — the sports or classes, how many athletes, how many venues, and what you use today — and the reply will cover your setup rather than a generic answer. If you would rather be walked through the software, book a demo and a product specialist will take you through it live.
Support depends on your plan. Sports Training — Launch: email and helpdesk support; Growth: email and WhatsApp support, with priority technical support; Ultimate: email and WhatsApp support, with priority technical support; Enterprise: WhatsApp and phone support, with priority technical support. Facility Rental — Launch: email and helpdesk support; Ultimate: email and WhatsApp support, with priority technical support. Every plan includes free onboarding and free done-for-you data migration.
We work in 6 languages — English, Arabic, French, German, Thai, Simplified Chinese — and the whole portal, staff side and parent side, is translated into all of them. Arabic is fully right-to-left, not a partial translation. Our office is at DTEC Technohub in Dubai Silicon Oasis, so we work GCC hours; teams in Europe and South East Asia are used to overlapping with us without waiting a day for every reply.
Already a customer? The help centre has step-by-step guides for everyday jobs. If you are still comparing tools, the pricing page lists what each plan includes, and the comparison pages set Okrabook against the software you may be moving from.